Refund policy

1. Due to the intimate nature of the items we sell, we only accept returns for unopened products with intact packaging and tags. This is necessary to ensure that each product is brand new and for the health, safety, and peace of mind of our customers.
2. Once the package is opened, the products are considered used and cannot be returned unless defective.
3. If you plan to return a product, please email us pictures of the unopened package within 180 days of purchase. After confirming the package's status, we will provide you with a return address. Return shipping is at your own expense.
4. The above policy applies to, but is not limited to, the following scenarios:
- Duplicate orders due to operator error.
- Returns due to a change of mind.
- Returns due to the purchase of the wrong product.
- Returns because you no longer need it.
- Returns due to price reasons.

30-Day Money-Back Guarantee
Unopened products can be returned for a full refund within 30 days of purchase, regardless of the reason, excluding corporate purchases/bulk orders, which may not be eligible for a refund. Please note that ordering more than 10 units of a product will be considered a bulk order. Once the returned item arrives at our warehouse for inspection, the refund process will begin.
Please ensure the following requirements are met for a successful return:
1. Items must include their original packaging.
2. For non-quality related warranty claims, the buyer is responsible for shipping costs.
3. Returns may be rejected if items do not meet the above requirements.